Privacy Policy
At Alpen Career Workshop, we are committed to protecting the privacy of our users. This privacy policy explains how we collect, use, disclose, and protect information through our site and related services, including interview preparation courses, resume/CV writing workshops, career coaching, public speaking training, negotiation skills workshops, and assessment center preparation.
Information We Collect
We collect information you provide directly to us when you use our service. This includes information you provide when you register for an account, enroll in a course, schedule a coaching session, purchase services, fill out forms, communicate with us, or otherwise interact with our online platform. This information may include details such as your name, contact information (like mailing address), professional background, career goals, payment information, and other information relevant to the services you are seeking.
We also automatically collect certain information when you access and use our site. This may include data about your usage patterns on the site, IP address, browser type, operating system, referring URLs, and other technical information. This helps us understand how our service is used and improve your experience.
How We Use Information
We use the information we collect to provide, operate, and maintain our services. This includes processing your registrations and purchases, delivering courses and coaching, communicating with you about your account or services, responding to your inquiries, and providing customer support.
We also use the information to improve and optimize our site and services, develop new offerings, personalize your experience, understand how users interact with our platform, and for internal analytical purposes.
Information may also be used for administrative purposes, such as managing your account, or for legal and compliance reasons, such as preventing fraud or complying with legal obligations.
Legal Basis for Processing
We process your personal data based on several legal grounds, depending on the specific purpose for which the data is being used. These grounds include:
- The necessity of processing for the performance of a contract with you, such as providing the courses or coaching you have purchased.
- Your consent, which you may withdraw at any time.
- Our legitimate interests, such as operating and improving our service, as long as these interests are not overridden by your data protection rights.
- Compliance with a legal obligation to which we are subject.
Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and customer service. These service providers are contractually bound to use your information only for the purpose of providing the services we request and to maintain appropriate security measures.
We may also disclose your information if required by law, regulation, or legal process, such as in response to a court order or government request. We may also share information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others, or to prevent fraud or illegal activities.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your data for the stated purposes, we will securely delete or anonymize it.
Your Rights
Depending on your location and applicable law, particularly under the GDPR, you may have certain rights regarding your personal data. These rights may include:
- The right to access the personal data we hold about you.
- The right to request rectification of inaccurate or incomplete data.
- The right to request the erasure of your personal data (the "right to be forgotten") in certain circumstances.
- The right to request restriction of processing of your personal data in certain circumstances.
- The right to object to the processing of your personal data in certain circumstances.
- The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
- The right to withdraw consent at any time where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Cookies and Similar Technologies
Our site may use cookies and similar technologies to collect information about your browsing activities, improve your experience, analyze site usage, and for other operational purposes. You can typically manage cookie preferences through your browser settings.
Links to Other Websites
Our site may contain links to third-party websites. This privacy policy does not apply to the practices of third parties, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you can contact us at:
Alpen Career Workshop
52 Talacker
3rd Floor
Zurich, Canton of Zurich 8001
Switzerland